Last Updated August 1, 2015
This policy describes the personal information Quality Pellet Stove Parts (QPSP) collects about you, why we collect it, how we use it, and when we share it with third parties. This policy covers our US store and online experiences through our website. Our policy also describes the choices you can make about how we collect and use your information. If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears above. If we change the policy in a material way, we will provide appropriate notice to you. You may exercise your choices about how we collect and use your information consistent with this policy at any time.
-What kind of information does QPSP collect
We may collect personal information from you, such as your name, email address, postal address, phone number, and credit card number when you visit our website or store, place an order online or by phone, make an in-store purchase, save your information with us online, contact us with a question or concern, or participate in a promotion or survey. We maintain a record of your product interests and the purchases you make online, by phone and in our store.
-How does QPSP use my information?
We may use your personal information in the following ways:
To process and fulfill your order, including to send you emails to confirm your order status and shipment
To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, and promotions, unless you have directed us not to contact you with promotional communications
To help us learn more about your shopping preferences
To help us address problems with and improve our site, products and services
To enhance your shopping experience
To analyze trends and statistics
To protect the security or integrity of our websites and our business
To contact you if necessary
You always have the choice not to receive marketing information or calls. For instructions on opting out, please see the section entitled, "How do I make choices about receiving promotional communications?", below.
-Does QPSP share my information?
We may share your personal information in the following ways:
We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling orders, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.
We may share your information when we team up with another company to offer or provide products, services, or promotions to our customers.
We may share information about you if necessary, in our good faith judgment, to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of QPSP or others.
In the unlikely event of a sale or merger of Energy Parts Plus, Inc dba Quality Pellet Stove Parts, our customers' personal information and other information we have collected as described in this policy may be among the transferred business assets.
-How do I access or change my information?
You can review and change certain personal information related to your use of our online sites (such as your name and contact information). To access your information at the QPSP website, simply sign in to your account using your email address and password, and you will be able to edit your personal information in your account profile.
You can also ask us to update your personal information by contacting us as described in the section entitled, "How do I contact you?", below. Please note that any request to update your personal information may take up to three days for your email request and two weeks for your postal mail request.
-How do I make choices about receiving promotional communications?
QPSP wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, you can let us know by contacting our customer service as described in the section entitled, "How do I contact you?".
If contacting customer service, please be sure to include your full name and the email address you used when you registered with or made a purchase from QPSP. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honor your request. It may take up to three days to process your email request and two weeks to process your postal mail request, during which period you may continue to receive communications from QPSP.
If you change your mind, you can start receiving promotional communications from us again by logging into your online account and changing your preferences, by signing up when you visit our websites, or by contacting customer service.
Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.
-How do I stop receiving QPSP catalogs?
If you no longer wish to receive QPSP catalogs or wish to alert us to duplicate mailings, please contact QPSP customer service as described in the section entitled, "How do I contact you?", below. Please provide your exact name, postal address, and email address so that your request can be effectively processed. It may take up to two weeks in order for your information to be completely removed from our list.
-How do I know my personal information is secure?
We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.
When you enter your personal information on our websites, we use encryption technology to protect your information as it is transmitted to us.
If for any reason you cannot access the secure server, or if you're not quite comfortable shopping online at any of our websites, please feel free to place your order with us by telephone at the number listed in the section entitled, "How do I contact you?", below.
-What is "phishing"?
"Phishing" is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.
-How do I contact you?
Quality Pellet Stove Parts
5783 Pleasant Valley Road, Suite 100, El Dorado, CA 95623
Phone: (530) 622-8297, Fax: (530) 698-6845
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